EVENTS & DINING ROOM MANAGER              THE BALDPATE INN, LTD                JOB DESCRIPTION

Salary:               Starting pay as agreed + Housing & Food + Event tips share

Hours:              40-48 hours per week

*Note: Because this is a salaried position there may be times that you are required to

work other than routine schedules.

Days:               6 days each week

Staff Meeting:   You will be required to attend the weekly staff meeting at 7:30 pm each Sunday night (approximately 1 hour)

Duties:

Meet & greet customers in a pleasant professional manner by phone or in person

Schedule appointments for Lois to meet with Brides & Grooms and /or Planners to sell events.

Make Event reservations (Dining & Lodging) following set procedures. Document all event correspondence, track all deposits and final billings.

Prepare info packets for special event, weddings and package inquiries.

Provide Hotel Manager with guest lodging list with payment plan one week prior to event.

Schedule & coordinate Summer Enchanted Evening events, speakers, press releases, and set up

Provide schedule of events and menus to Management Team at least one week prior to all events.

Upon arrival of Bride & Groom or Event contact person, confirm all details & times.

Assist Event guests with Concierge services.

Promote & coordinate all Key-thedral Theater events

Be responsible for set up of all event areas (i.e. linens, bar, cake table, decorations, etc)

Oversee all operations for Dining Room, including Maitre’d. Maintain Dining Room operations consistent with written procedures as established in Dining Room Manager’s Position Guide

As part of the management team, Develop & Coordinate promotions which enhance guest experience, encourage team building and provide financial gain for our business

Ensure highest quality of service is provided to all our guests.

Ensure each employee is treated with respect and all possible fairness.

Coordinate with co-Managers to schedule and evaluate all staff.

Immediately address all customer service issues.

Requirements: 

Must exhibit an appropriate attitude of hospitality with all clientele.

Must be able to effectively communicate with Lois and to subordinates & peers.

Must be honest.

Must be able to maintain reservation books, telephone log & station reports.

Must be able to lift & carry up to 50 pounds for a distance of 20 feet.

Must be able to stand at work for up to 4 hours.

Must have excellent telephone and reception skills. Must be computer literate.

Notes:

Must be able to maintain a professional attitude in all contact with guests and staff.  We have very high-quality specific standards that must be maintained at all times.

A clean neat appearance is required at all times.  Uniform shirts will be provided for everyday attire; Sunday lunch and weddings will require more dressy attire.

Lateness is not tolerated.

The use of illegal drugs, Marijuana or alcohol on duty will be grounds for immediate dismissal.  Baldpate Inn is a non-smoking facility and marijuana free zone for both staff and guests.

No form of sexual harassment will be tolerated, including the use of rude abusive language or actions.

We operate using the “Golden Rule.”  Treat others as kindly as you wish to be treated.

Your job position at The Baldpate Inn is to be considered your primary employment.  Any consideration for additional part-time employment must be first cleared with Lois.